Job Information
Patten CAT Equipment Services Administrator in Cedar Rapids, Iowa
Working Hours/Days
Monday-Friday 8:00am-5:00pm (overtime as needed)
Basic Duties
Monitoring machines for PM services due, opening work orders, ordering parts for different types of contracts.
Customer communication regarding maintenance of their equipment.
Quoting and creating new CVA agreements
Managing the CVA renewal process, quoting the new charges and enrolling in both DBS and EMT.
Reporting to Cat new and renewal agreements.
Ensure Dealership services meet or exceed customer expectations and help resolve customer issues.
Promote safety and environmental responsibility and travel as needed for business purposes.
Other duties as assigned
Qualifications
Successful completion of a formal technical school degree or equivalent experience preferred but not required.
Previous background in Construction or Agriculture preferred.
Computer literate required. Must be familiar with programs such as Microsoft, Excel, Access, Outlook.
Ability to follow all safety rules and wear proper safety equipment in the shop/warehouse.
Must be a self-starter with good time management and ability to multitask.
Excellent planning & organizational skills required
Must be able to work in a fast-paced environment and possess excellent customer service skills.
Excellent communication skills (written, e-mail, and verbal) are necessary.
High School Diploma or equivalent is required.
Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Physical Requirements/Working Conditions
This position works in an office and warehouse/shop environment. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. 30% of travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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Req No.2024-5064
CategoryCustomer Service/Support
LocationUS-IA-Cedar Rapids
TypeRegular Full-Time
Union or Non-UnionNon-Union
DivisionHeavy
CompanyAltorfer Inc