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Income Maintenance Supervisor

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Income Maintenance Supervisor

Salary

$59,363.20 - $90,376.00 Annually

Location

State of Iowa - See Job Description, IA

Job Type

Full-time

Job Number

25-01582

Agency

400 Health & Human Services - Community Access & Eligibility - Assistance Programs

Division

Health & Human Services - Community Access & Eligibility - Assistance Programs

Opening Date

12/11/2024

Closing Date

12/22/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Melissa Nation - melissa.nation@hhs.iowa.gov

• Description

• Benefits

• Questions

Job Description

HHS, Community Access and Eligibility, is seeking a qualified, highly motivated individual to fill the position ofIncome Maintenance Supervisorwhich is responsible for the following:

• Hiring and assisting in the training of new income maintenance workers,

• Completing performance evaluations for staff,

• Auditing the work of staff monthly,

• Ensuring that food assistance benefits for families are accurate and timely each month,

• Responding to customer concerns and complaints generated from families,

• Scheduling leave, coverage, and overtime,

• Conducting investigations for employee misconduct,

• Coaching, counseling, and developing corrective action plans for underachievers,

• Community outreach efforts,

• Participating in local and statewide work groups and projects,

• Providing policy clarifications and training daily so that workers produce quality work,

• Being proficient in the use of “TEAMS” and/or other virtual meeting platforms, and,

• Able to manage staff that are working from home remotely.

The ideal candidate will have the ability to plan, direct, organize, and make decisions regarding the operations of assigned responsibility as well as communicate effectively in person, in writing, and via phone. The candidate will know and understand income maintenance program and policy. If you are proficient in any languages in addition to English, please note in the application. The candidate should have computer skills and the ability to travel.

There will be some opportunity for home based/virtual work once the candidate is sufficiently trained. An office presence would still be required for a portion of the work time.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or universityandone year of full-time work experience in an income maintenance program.

• Two years (equivalent to 60 credit hours) of post high school course work from an accredited college or university and three years of full-time work experience in an income maintenance program.

• Five years of full-time work experience in an income maintenance program.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/IncomeMaintenanceSupervisor-03161.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

  02

  PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  03

  Have you graduated from an accredited four-year college or university? IF YES - How many months do you have of full-time work experience in an income maintenance program?

• I have not graduated from an accredited four-year college or university

• Less than 12 months of full-time work experience in an income maintenance program

• 12 months or more of full-time work experience in an income maintenance program

  04

  Do you have two years (equivalent to 60 credit hours) of post high school course work from an accredited college or university? IF YES - How many years do you have of full-time work experience in an income maintenance program?

• I do not have two years (equivalent to 60 credit hours) of post high school course work from an accredited college or university

• Less than three years of full-time work experience in an income maintenance program

• Three years or more of full-time work experience in an income maintenance program

  05

  How many years do you have of full-time work experience in an income maintenance program?

• I do not have any full-time work experience in an income maintenance program

• Less than five years of full-time work experience in an income maintenance program

• Five years or more of full-time work experience in an income maintenance program

  Required Question

Agency

State of Iowa

Website

hhs.iowa.gov

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