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Job Information

Great River Health Systems Patient Experience Specialist | 40 hours per week | Quality Resources in West Burlington, Iowa

Minimum Hiring Wage:

From $81,889.60 a year

Job Details:

Scheduled Hours: Day shift, M-F

Job Description:

Coordinates the patient satisfaction survey process for Great River Medical Center, in conjunction with hospital leaders and the vendor . Analyze patient satisfaction and complaint data and collaborates with leaders and staff and facilitates improvement efforts . Provide data collection, analysis and follow-up for performance improvement activities . Facilitate performance improvement activities with various groups throughout the health system . Assist with assuring compliance with regulatory agencies in collaboration with departments.

Qualifications:

  • 3 years hospital clinical experience required

  • RN or SW, preferred

  • Patient satisfaction experience, preferred

  • Performance and Process I mprovement/Lean experience, preferred

  • Microsoft Office proficiency

    Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

  • Competitive base pay

  • Matching retirement programs

  • Health, Dental and Vision plans

  • Health Savings and Flexible Spending Accounts

  • Employee discounts including car rental, cell-phone plans

  • Employer-paid, Long-Term Disability, Life, and AD&D

  • Paid time off (PTO)

  • Education Assistance Program

  • Employee Assistance Program

  • Employee Referral Bonus Program

  • Discounted cafeteria meals

  • Paid Parental Leave

  • Employee Service Recognition program

  • Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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